When contacting us to report an issue, please provide the following details to help expedite a fix:

  • Username
  • Project ID
  • Which internet browser and version
  • What you did to cause the problem (so we can recreate the problem)
  • Any error message(s) that appeared
  • If this question is about a "failed" job, DO NOT delete the job and refer to the specific job name in your question.

Site Notices

Update June 1st : GenSAS site maintenance will occur between 8:00 AM and 12:00 PM PST. All running GenSAS jobs will continue to run during these down times.  We apologize for the inconvenience.